Sometimes I give CEOs the advice, sit down on that reception stool and observe the person who's coming in, because then you can also already see how they're treating reception staff.
The fires have also brought tension in Maui between locals and tourism, as residents and officials warned tourists against traveling to Maui, especially as many hotels are now needed to host evacuees and first responders.
It was good, though, during the moments when I wasn't with him, to see porters or reception staff stopping by to chat with him, or sharing with him some place that they thought we should go.
When you arrive even in an average Hotel in an American city you are received by a platoon of bag carriers, door openers etc. In a similar hotel in Europe you often have to carry your bags on your own.