Alexander Solzhenitsyn's The First Circle tells us more about the petty cruelty and inhumanity of the Soviet bureaucracy than a hundred factual studies and reports.
'Well, I suppose we present the Commissioner with your neat report of the facts as they exist, and leave him in ignorance of the finer flights of your imagination'.
When we asked them directly, in our study, whether organizations could do something to improve the fact that they might report, they said, number one that they could do better was allowing for witness anonymity.