And that is using a personal CRM.

那就是使用户关系管理系统（CRM）。

Use CRM software to stay in touch with clients.

使用 CRM 软件与户保持联系。

A personal CRM is basically like that.

CRM 基本上就像这样。

That's one use of a personal CRM.

这是一种 CRM 的用途。

It works with your existing CRM, like Microsoft Dynamics 365 or Salesforce.

它适用于您现有的 CRM，例 Microsoft Dynamics 365 或 Salesforce。

A few years ago, Unicorn, a major telecoms company, installed CRM software which holds details of all its customers.

几年前，麒麟安装了CRM软件，存储了所有户的详细信息。

But the other use of a personal CRM is that you can use it to take notes on your friends.

但 CRM 的另一用途是你可以用它来记录朋友的笔记。

CRM tool Our CRM tool allows us to manage customer relationships more effectively.

们的 CRM 工具使们能够更有效地管理户关系。

Yes, the introduction of a new CRM system has decreased resolution time by 30%.

是的，新 CRM 系统的引入将解决时间缩短了 30%。

SOP is an important part of CRM. If we strictly follow SOP, CRM will be improved.

SOP 是 CRM 的重要组成部分。们严格遵循 SOP，CRM 将得到改善。

" Customer retention is a primary element in our CRM strategy."

“户保留是们户关系管理策略的主要元素。”

You know, if the tech guys would have done their job and kept the CRM stable, then I wouldn't have missed my deadline.

你知道，那些技术员做好工作，确保系统稳定，那么也不会错过最后期限的。

These meeting details are saved right back to your CRM.

这些会议详细信息会立即保存回您的 CRM。

CRM stands for crew resource management.

CRM 代表船员资源管理。

If you're unfamiliar, a CRM is usually a work related piece of software, it's a Customer Relationship Management piece of software.

你不熟悉，“CRM” 通常是一种用于工作的软件，全称是“户关系管理系统”。

Implementing a more systematic approach and using CRM software should help us maintain better relations.

实施更系统的方法并使用 CRM 软件应该有助于们保持更好的关系。

" The CRM system tracks various aspects of customer interactions, including purchases, communications, and feedback."

“户关系管理系统跟踪户互动的各方面，包括购买、沟通和反馈。”

And then you update the CRM with like the details of the customer and where they work and what they want from it.

然后你会更新 CRM，记录户的详细信息、工作和需求。

And you'll be able to generate new business and develop relationships with your customers straight from your CRM.

您将能够直接从 CRM 中开展新业务并与户建立关系。

We have a dedicated Customer Relationship Management, CRM, team responsible for handling special requests and custom services.

们有一专门的户关系管理（CRM）团队，负责处理特殊请求和定制服务。